A compliment in a Hiroshima taxi that turns out to be a gate, and the same gate now standing in front of anything a machine writes. The difference between doing a thing and teaching it — and why a self-taught veteran is the most dangerous instructor in the room. What a trust fund, a chore app, and a hundred and twenty books reveal about the limits of paying someone to want something. Plus five notes from the quarter.
Read Issue No. 2 →In April a principal architect gave Erin Lopez his cell number without being asked. She never dialed it. Five months of calling it patience, and then the honest version: he didn’t score. A note on what a CRM is right about, what it has no field for, and why letting it decide who was worth knowing was the error.
Read the note →A stuck referral, a menu that won’t let you reach a person, and twenty minutes of hold music. Nobody built that to torment you — they built it to handle volume. Marc Nuzzo on what every wave of automation forgets: it optimizes the process and loses track of who the process is for. AI can build speed and scale. Care is something else.
Read the note →A quarterly issue and the occasional note in between. Edited from the corner of Bishop and Queen. No spam, no marketing automation, no tracking pixels in the body. Just the Letter.